Comparing Salesforce Lightning with Salesforce Classic

Salesforce is a giant in the customer relationship management industry and has come a long way to be the primary choice for most small and medium enterprises. Salesforce’s success comes down to its amazing design and the custom scalability on offer.

Salesforce has made the customization even better by offering different versions of its CRM software to users. Salesforce is now available in a Lightning and Classic Version. While both versions offer utility to end users, you should definitely look to upgrade to the Lightning version for more features and feasibility.

In this article, we will be comparing Salesforce Lightning with Salesforce Classic and will help you pick the best option for you. Stay with us as we discuss features and review the options available to you.

What is Salesforce Lightning?

Salesforce Lightning is the more advanced and comprehensive version of Salesforce and is obviously going to be the focus of our attention during this article. Salesforce first introduced Lightning as a beta platform to help users get better features for their CRM. The solution has now expanded into a better interface with a full set of actionable features. The Lightning update was meant to replace Classic and act as a true step into the future of CRM systems.

Almost all of the Salesforce features and tools that we hear of today are made for the Lightning version of Salesforce. Salesforce Classic still exists and companies with a poor change management methodology use it to avoid shifting to Lightning. Some organizations with thousands of user accounts may find it difficult to shift to a new UI altogether, which is offered by Salesforce Classic.

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Back in 2018, the difference between Salesforce Classic and Lightning wasn’t as prominent and many organizations shied away from making the move. However, the features have become a lot more visible over time, as Lightning is now host to a ton of all new features by Salesforce.

Benefits of Salesforce Lightning

Salesforce Lightning now comes with a number of new benefits for users. We now look at some of the benefits that users can enjoy by using Lightning over Classic in their operations;

  • Both Salesforce Lightning and Classic offer amazing Events dashboards with custom settings. However, Salesforce Lightning comes with a news section for separate news, a different section to mark key deals, and a unique performance chart on the home dashboard to maintain and manage results.
  • Lightning adds a lot more than just the quantity and revenue forecasts of Salesforce Classic. Salesforce Lightning provides greater insights into forecast sharing, territory forecasts, product and data forecasts, and other forecasts that require a currency. The solutions are a lot more aligned with the goals of your organizations.
  • Salesforce Lightning provides a unique activity timeline of its own. The activity timeline is necessary for tracking your current customer acquisition activities and generating insights.
  • Salesforce Lightning comes with an additional layer of security in comparison to Salesforce Classic. Better authentication standards can improve permissions.
  • Salesforce Lightning includes additional AI integration in comparison to Classic. With Salesforce Lightning, you get your own AI engine to score leads and functions for you. The AI engine helps direct you to relevant customers and gives you a clear idea of how you should work.
  • Salesforce Lightning is optimized for mobile usage as well and makes it easy to connect with team members across mobile phones as well as browsers.

Comparing Salesforce Lightning with Classic

Before we go for an elaborate comparison, the table below compares Salesforce Classic with Salesforce Lightning. The information for the table has been referenced from Salesforce Comparison:

Sales data for:
●  Accounts
●  Campaigns
●  Contacts
●  Contracts
●  Leads
●  Opportunities
●  Orders
●  Person Accounts
●  Price Books
●  Products
●  Quotes
Support LogoSupport Logo
Calendar, Events, TasksSupport LogoSupport Logo
Service data for:
●  Assets
●  Basic Cases
●  Lightning Knowledge
●  Work Orders
Support LogoSupport Logo
Custom objectsSupport LogoSupport Logo
Chatter feeds, groups, and peopleSupport LogoSupport Logo
Salesforce FilesSupport LogoSupport Logo
Other Sales and Service objectsSupport Logo


Performance chartSupport Logo
AssistantSupport Logo
NewsSupport Logo
Key dealsSupport Logo
TasksSupport LogoSupport Logo
Events1Support LogoSupport Logo
Calendar1Support LogoSupport Logo
Feed and publisherSupport LogoSupport Logo
Items to approveSupport LogoSupport Logo
Customizable dashboardsSupport LogoSupport Logo
Customizable home page componentsSupport LogoSupport Logo

The table gives an indication of the additional features present within the home page for Salesforce Lightning. Most Salesforce veterans believe that Classic provides the same feasibility as Lightning. However, salesforce programmers feel this may be a flawed perception. Lightning is definitely more feature-based and has better home page support.

In fact, Salesforce agrees that Lightning is an upgrade on Classic. The servers on Salesforce will automatically upgrade Classic users to Lightning for a couple of days or a week to give them an experience of what the interface feels like.

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The interface for Lightning is a lot more comprehensible and faster in nature. Lightning works best for teams that are new to Salesforce, or don’t know the ins and outs of the platform yet. If you, however, do persist to start with Classic, then do be aware of the looming uncertainty over its future.

Additionally, Salesforce Lightning costs pretty much the same as Salesforce Classic, which is why there is no reason why you shouldn’t make the move.

New users should definitely start their learning curve with Salesforce Lightning. The version has better features and is the future of Salesforce. It is best to start with the future and avoid the learning curve later. We hope the directions salesforce consultants you make a choice between Salesforce Classic and Lightning. Once decided, you can choose the right solution and improve your customer analysis.

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