Having been in the insurance and finance industry for 35+ years, the client has offered its insurance products and investment services to individuals, families & business owners who want to streamline their finances. With eight offices throughout Florida and 75+ expert agents, the client has served many customers with products such as enterprise retirement financial planning, group health plans, individual life insurance, individual investment products, and more.
The client is focused on elevating its customers’ financial circumstances and boosting financial confidence. The major challenge faced by the client in achieving its goal was the lack of resources to provide a tech-driven platform to the customers for round-the-clock online support. It wanted to extend the existing team with experts in modern technology to enhance those functionalities. The client wanted to allow customers to create accounts easily and clarify their financial queries using features like financial calculators and investment predictors.
The client chose a Programmers.io team as the staff augmentation partner to improve the existing system.
Our team proposed the system be implemented in multi-layered architecture with APIs, backend processes, and UI. Each module was a separate project in MVC, Angular JS, and Mongo DB. To create a more agile development process, Programmers.io assigned team members by their expertise.
Programmers.io recommended using a trustworthy third-party tool for the data grid. This allowed the client to implement features identical to spreadsheets and to apply quick calculations that improved the performance of the system.
Our experts also supported maintenance of the client’s servers that hosted the application and database. The maintenance included database backups, SSL certification, and elimination of security-related vulnerabilities.
The enhanced platform provided the users with features where they could view data and videos all at one place.
The users could easily calculate their returns, analyze and communicate with financial advisers to build and maintain a strong portfolio.
The security protocol implemented in maintaining the servers ensured high data confidentiality and increased customer trust.
The improvements simplified processes and implemented an intuitive interface that increased the number of footfalls and conversion.
The project increased the number of representatives in more states.
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PSigen Software Inc.
Onboarding The Programmers.io Team
Software Development Manager
Western National Insurance
Director, Technical Business Systems