The client is a major mutual insurance firm for more than 110 years. Besides fulfilling policyholders’ property-and-casualty insurance needs, this company is also serving as a super-regional insurance provider for individuals, families and businesses all over the Midwestern, Northwestern and Southwestern United States.
As mutual and P&C insurance firms have to cater to the ever increasing customers’ queries, issues and complaints without any delay, the companies are witnessing extreme challenges related to timely support ticket resolution. Same was the case with our client. The client lacked in-house expertise and resources to handle support tickets round the clock, daily monitoring, implementation and modification of code whenever required. To avoid a huge customer DSAT and churn, it was looking for an immediate extended staff that could work on mission critical deadlines, provide 24X7 support for ticket resolution and implement a modernized operations system.
Programmers.io sourced the right people with breath of experience who provided round the clock support including that on weekends
Programmers.io provides offshore support to the client which has reduced overall development time as there’s a difference in time zones
The extended team’s support has reduced manual job and service cost. Leading to accelerated development
The client has witnessed crucial competitive advantage and doubled revenue
Modernized operations system and continuous support improved overall performance
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"We find your team to be true business partners. Exceptionally responsive, strong domain knowledge, and outstanding at execution."
Chief Integration Officer
"Happy with the performance. The team is self-driving, which is something I’ve had struggles with in the past. Very knowledgeable on the IBMi and requires minimal guidance."
Director of Information Technology
"Every developer we have worked with has been great! They are great at analyzing and making great suggestions, in addition to coding all that we ask for. Even with the time difference, they are always willing to work on "our hours" when needed for deadlines and projects as needed. Thanks for everything!"
Chief Information Security Officer
"The programmers I have worked with have all been great! They think out of the box and make suggestions, and they research and figure things out on their own, which is a tremendous help to me. I would recommend them to any prospective clients you have."
"Great team and still one of the best I’ve worked with on the IBMi/RPG environment"
VP, Commercial Excellence & Digitization
Ken Stewart, PMP, CSM
Vice president of operations & Engineering
PSigen Software Inc.
Onboarding The Programmers.io Team
Software Development Manager
Western National Insurance
Director, Technical Business Systems