The client discussed in the case study belongs to the insurance industry. The company comprises of professionals from insurance, technology and investment niches. The aim of the client is to build innovative businesses at the intersection of insurance and technology. Its main focus is to advance the insurance value chain with technology and services that reduce cost, increase value, and provide a better experience to its partners and customers.
The client wants to bring innovation in the insurance value chain and to accomplish its goal it first has to focus on its own people’s management. As of now the client does not have any centralized system to manage documents, employees ,departments etc. Looking at the problem:
- The client wanted a solution that would work as a centralized portal for people/employees from all the departments and locations to access the integral documents of the organization at one place and manage the employees easily.
- The client also wanted user process management in various departments based on employees’ role or department profile through the same platform. It wanted to import the functionalities of a third party tool being used for process creation or ticket generation/assigning into the solution itself.
The client chose Programmers.io to be its IT partner and build an effective solution for the problem.
The client is now able to manage employees, share the necessary documents and have one platform for user process management of all the departments
Various departmental issues and communication gaps have been resolved as employees from all the departments can easily be managed from this intranet website
A lot of time consumption in sharing documents to the employees separately has been reduced
Employees can raise any request and see if any request is assigned to them from this intranet website and this has also resulted in time saving and quick request generation
Important documents of various departments are safely stored at one place assuring security and confidentiality
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Ken Stewart, PMP, CSM
Vice president of operations & Engineering
PSigen Software Inc.
Onboarding The Programmers.io Team
Software Development Manager
Western National Insurance
Director, Technical Business Systems