Our client is a trailblazing technology company at the forefront of digital transformation. With a relentless commitment to innovation, they empower organizations worldwide to streamline operations, enhance customer experiences, and achieve unprecedented levels of efficiency. For over three decades, they have pioneered intelligent automation solutions that redefine how businesses operate in an increasingly digital world. Their solutions span the entire spectrum of intelligent automation, from robotic process automation (RPA) and cognitive capture to process orchestration and analytics.
The client encountered substantial difficulties marked by extended response times and an inability to handle concurrent user loads on their application. These problems resulted in system delays, prolonged page load times, and occasional crashes when the application experienced fluctuating traffic levels.
To tackle the challenges at hand, Programmers.io proposed a multifaceted approach in collaboration with the client:
The PIO team recommended augmenting the system's CPU, RAM, and memory resources. Additionally, they integrated a load balancer to distribute incoming traffic evenly. The PIO team recommended upgrading the system's CPU, RAM, and memory. They also incorporated a load balancer to distribute traffic, ensuring optimal performance even under high loads, and optimized the application's code.
Performance Testing with Apache JMeter
Apache JMeter is one tool that can measure an application's capacity under concurrent user loads. This testing tool helps evaluate the existing server configuration's ability to support users. Performance, load, and soak tests can provide valuable insights into user metrics and response times for different requests.
Introducing Ultimate Thread Group
Our team utilized the Ultimate Thread Group to improve performance. This feature allows us to schedule different ramp-up times, shutdown times, and flight times for each record in an array. We also have access to a load preview graph showing how the load is distributed. By combining infrastructure optimization, comprehensive testing, and specialized features like the Ultimate Thread Group, we worked cohesively to overcome the challenges. As a result, we achieved better application performance and scalability.
Positive Customer Feedback
The client expressed satisfaction with our accomplishments, as they experienced reduced response times and enhanced application performance.
Issues stemming from poor resource utilization and memory leaks are often the result of inadequate scalability. By conducting load testing, software teams can pinpoint the operational limits of their application, ensuring optimal scalability.
Identifying performance issues in the early stages proves significantly less costly than waiting to address them at later stages of development.
Elevated Customer Satisfaction
Load testing is pivotal in eliminating concerns such as delayed response times and improving product quality. Consequently, load testing increases customer satisfaction due to the enhanced user experience.
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VP, Commercial Excellence & Digitization
Ken Stewart, PMP, CSM
Vice president of operations & Engineering
PSigen Software Inc.
Onboarding The Programmers.io Team
Software Development Manager
Western National Insurance
Director, Technical Business Systems