The client is an established manufacturing giant based out of Baltimore in the US. With over 100 years in the business, the client has manufactured various chemical solutions/products majorly used in industries such as Furniture, Automotive, Medical, Packaging, Acoustic and other Consumer Products. The company is a large manufacturer and one of the first producers of flexible polyurethane foam, synthetic fiber, continuous filament fiber, low melt or thermal-bonded fiberfill, densified polyester fiberfill, a high-loft barrier made of modified rayon etc.
The client also claims that it forms the lowest density polyester foam in the world and is the market leader in acoustical foams. It also delivers environmentally friendly components to major international manufacturers. The company operates state of the art, computer controlled, statistical processes for quality control and product testing.
The Client was using a legacy application that was developed to register complaints from the customers or retailers related to the products sold by the client. The operator used to log the complaint and assign it to the concerned department. The authorised person from the department would verify the complaint and take further actions or resolve the complaint. The challenge faced by the client was that this was a desktop application built using VB that could not be accessed by people in the company from anywhere. This led to a lot of delays in problem resolution.
- The client wanted a web-based application on the IBM i system using the logic written in RPG only. The client also wanted to use IBM i credentials to log in the new Web-based application.
- The client asked to define the roles and access authority for the users. Such that the employees have limited access to the application features based on their roles/designation.
- Another requirement was to add a feature to send a mail with an attachment or PDF to the assigned person once the operator logs or submits the complaint.
- The database of the desktop application was built using MS Access, it had to be migrated to IBM i DB2/400.
The web application designed by us is a user-friendly approach and more flexible as compared to the desktop-based application
The client is now able to access the application anytime and from anywhere without any extra cost using the same IBM i machine as a server
Defined roles for the users ensures the credibility and security of the application
Complaint logging, assigning, and resolution is now easy and faster on this centralized web-based application
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