ERP customization and enhancement for an education solutions provider

The client sells its educational solutions and items online, the ‘customer order creation’ module required changes. Earlier, whenever the customer ordered a certain item kit and some of the items were out of stock from that kit, the order was not allocated to the customer. Our team changed the kit allocation process by adding the functionality to auto allocate/reserve the item kit and dispatch it later once the kit was completed with the out-of-stock items.

Our team eased the shopping process for the customers by removing the digital print items such as softcopies in the form of PDFs etc. from the pick ticket. The customers now do not have to print long pick tickets, they can just get it for physical items such as books, novels etc. This change prevents confusion.

The client’s account payable system is partly on VAI’s system 2000 and SAP Concur. Our team automated the accounts payable system to transfer the information from the SAP Concur system to VAI’s system 2000 and vice versa.

The client wanted to enhance the security functionalities in the system. Our team added functionality that allowed the client to onboard new members easily, quickly, and securely.

Our team created a new process to upload all customer and inventory data on the ONIX database from the SQL Server to the ERP system. Earlier this process was done manually by the client’s team.

The client’s in-house team had to manually cancel the order if the customer asked for a cancellation. Our team automated this process by developing an interface to automatically cancel customer orders based on business rules.