Benefits of Quality Assurance That Will Enhance Support Team Performance

In recent years, there has been an explosion in demand for quality software testing services. Even if you look only at the United States, the market for software testing is worth more than $2 billion every single year. There are now over 2,000 software testing businesses around the country helping companies enjoy improved support team performance.

At the same time, it is not obvious to everyone how software quality assurance best practices can lead to improved support team performance. On the other hand, some people understand how quality assurance testers help in the short run, but do not realize all of the long-term benefits of partnering with them. By the end of this article, we hope you will appreciate the numerous benefits of working with software QA analysts.

Read on to learn all about how quality assurance in software testing can help take your support team performance to the next level!

Quality Assurance Technicians Increase Efficiency

The first thing that quality assurance can do for your support team is help them identify any problems with their software or design processes. Many people are amazed at what can be overlooked when the same people are looking at systems day in and day out. Sometimes it takes a fresh pair of eyes to help people find ways to enjoy smoother processes that are better for everyone.

Quality assurance technicians spend years learning about the common software mistakes that end up in software design processes. They also learn which solutions work best. This experience allows them to find the most efficient improvements to your support team processes.

It is also worth keeping in mind that support teams often perform their own version of quality assurance. After all, even without official QA technicians to help them, the work has to be done. However, this divides your support team’s attention between creation and quality assurance.

By outsourcing your quality assurance needs to the experts, your support team will be able to focus on what they do best.

Quality Assurance Leads to Satisfied Customers

Quality assurance is a powerful way to increase your customer satisfaction rates. Quality assurance experts sometimes have a closer connection to customers than the support team does. This can let them act as a go-between and help your support team zero in on the improvements that will make the biggest difference for customers.

QA engineers also offer an extra line of defence against bugs. Sometimes, your customers end up working as a sort of accidental QA team. The feedback from customers can help your support team figure out what was missing with their initial designs.

Although this can be effective, it can also frustrate your customers. Working with a QA team will help you catch mistakes before customers ever find out about them. That means your customers’ experiences will be much smoother.

Start a Dialogue With the Support Team

In many cases, your support team understands things that no one else does about what they create. However, this expertise can make it difficult for them to find people to discuss their creations with.

Your QA team will help set up a dialogue with your support team. As both teams exchange ideas back and forth, they will generate insights that they would never have on their own. In the long run, having someone to bounce ideas off of can help increase the creativity of your support team.

QA Analysts Improve Training

Your support team may have to dedicate some time to training new team members. However, they may not have a polished system for doing so.

QA analysts can help observe the training process from the outside. Then, they can look for opportunities to help new team members integrate with the rest of the team with a minimum of difficulty.

QA Software Testers Help With Standardization

One of the biggest long-term ways QA analysts can help is by standardizing systems. This applies to training as well as design processes.

Once there is a standardized system for training, it becomes easier to polish the training system over time. It also becomes much easier to figure out what might be going wrong with a new team member who is struggling to cohere with the rest of the team.

When there is a standardized system in place, you can check if there are any aspects of training that were skipped over. This can help even if someone did receive every aspect of the training. Managers can use the list of training items to look for ways to help new team members get up to speed with the group.

Read: Setting Up QA Systems in Agile Environment

However, standardization can help even more when it comes to software design or organization. Creators sometimes fail to organize their creations. Working together with the QA team can help create a reliable system for organizing and finding any desired piece of software.

Improve Data Tracking With Software Testing

QA teams can also help support team members keep track of performance metrics over time. This can lead to making decisions that are based on data rather than instinct.

Instinct and data both have their place in effective decision-making. However, instinct will tend to win out unless there are reliable systems in place for using data to make decisions.

Enjoy the Benefits of Quality Assurance in Software Testing

The more that you know about the effects of quality assurance in software testing, the easier it is to appreciate how it can augment support team performance. As the economy becomes increasingly digital, support team performance is becoming more important than ever before. On top of that, taking your support team performance to the next level can help cut costs in the long run.

To learn more about what quality assurance might be able to do for your support team, reach out and get in touch with us here at any time!