On-Premise vs Cloud-Based: Reasons to Move Your CRM to the Cloud

Businesses need communication channels for both stakeholders and customers. If your company is looking for a feasible solution to the problems of communication, then you’re required to look no further than the cloud.

Your organizational CRM or customer resource management portal is necessary for understanding customer profiles, improving the prospects of repeat business and ensuring better output. Moving your CRM to the cloud will help signal a wide range of benefits, including better flexibility and customer management.

The investments made for the cloud promise a lot of return. The benefits will start coming in from the second that you make the move to the coveted platform. Before we go on to tell you the reasons why cloud is the future, let’s just brief you a bit about it.

In its most basic form, cloud-based CRM means storing, accessing and viewing customer data from the internet rather than your computer’s hard drive. The service makes it possible to deliver hosted services across the internet. While the cloud seems like a very intriguing technology, it is what every manager and database instructor has been dreaming of for the last few years.

Read: Necessary CRM features for Business

So, what makes the cloud stand out as suitable for CRM? Stay with us to find out the reasons to move your CRM to the cloud.

Transitioning is easy

All the doubts regarding the difficulty of transitioning from the conventional systems to the cloud have been eradicated. The transitioning process follows a very smooth pattern, which makes the start of the experience a good one.

No hardware needs to be installed and as soon as your contract with the service making the transition is complete, you can get to enjoy the benefits of the cloud. The presence of a wide variety of cloud-based applications, which make the transition for non-expert users easier, increases the smoothness of the transition.

Immediate Convenience

The traditional process for updating any new software or technology was to install it, and then have the IT guy go around and get it done individually on everyone’s computer. This is not the case with the cloud. The cloud gets updated automatically for all the users within the premises.

The fact that everyone is interconnected towards the cloud gives the convenience to upload the technology once and for all. Furthermore, as mentioned in the first point, catching up to the transition is not a herculean task. No user manuals or training sessions are required, as the cloud is a self-explanatory technology. Considering almost all of the time the service doing the transition is outsourced, all the tricky details are handled by the external team.

Read: CRM implementations challenges

The argument in favor of staff augmentation the service of the transition to the cloud is that no hiccups are experienced during the process. The outsourced agencies have an expert workforce who makes sure that the transition is beneficial for the host. As the intriguing part of the transition is handled by the hired CRM workforce, the managers can concentrate on the greater task of growing the company.

Extreme Mobility

One of the biggest arguments in favor of the transition to the cloud is that it makes data very accessible and mobile. Your workforce, regardless of which corner of the world they are in, can access the date with ease and comfort. The problem with the other conventional types of data storage was that it was not accessible away from the work location.

Working away from the office was an invalid proposition for any worker. The fact that the work a worker had done and the files they were working on were limited to the office premises was decreasing efficiency and productivity as well.

The move to transition has broadened horizons. A salesman on the go can link up with important data. A sick employee can work from the comforts of their home. A manager can be in link with the work that is being done, even when on a business tour. All the ease and accessibility in communication that has been brought forward by cloud conflate together with the productivity of the workers to increase overall profitability.

The cloud ensures this exemplary chain of communication continues and there is no stopping it. Having already made a place amongst the musts of an efficient business, the cloud is climbing step by step towards eternal glory. The recognition that the technology has received is astounding, and much of it is owed to the mobility that is offered. The mobility initiated by the cloud brings forth a complete revamp of the communication set-up present within a business.

Reliability

Before moving on to the technology, you might have felt reluctant relying on an internet server for all of your prized data. Well, all these doubts and insecurities will remain no more once you get the real feel of the service.

The cloud services remain active regardless of any emergency on land. All of your data on the cloud is the same as being opened by and destructed by a third party. The companies that have used cloud services have all testified that even when the local services are down, the cloud services are up and running. The fact that the cloud services remain safe from all external factors affecting business servers ranks it as very reliable and one for the future.

Flexibility

Amidst all the other benefits of the cloud, flexibility stands out as the most amazing. Considering the innovations in technology, many marketers rope you in to buying many services which you do not require under one price tag. On the contrary, the cloud services are much more like an ala carte. Cloud services give you the luxury to pick the services that you love. The overall charges will be based on your choice, no more, no less.

The option to select the package based on your own choice gives you the flexibility of managing the cloud services based on your needs. The cloud services are provided to be cost-efficient so that the costs of the project do not deter the management from selecting the cloud.

Furthermore, you can expand your cloud-based on the plans of your company. If your company plans to expand, you can expand the cloud as well to match with the needs of the growing company. The cloud gives companies the opportunity to expand without the addition of any gigantic expansion costs to store and accommodate the increasing data.

We hope you now know the reasons for shifting your CRM to the cloud. Pass this knowledge to other peers and friends in the industry and better utilize your CRM.