Programmers.io optimizes QA processes, ensures cross-platform support, and increases operational efficiency on-demand of a complex ERP framework by extending its team’s capabilities.
About The Client
Our client is a prominent less-than-truckload (LTL), union-free motor carrier service provider that has been in the freight industry for over 90 years. With headquarters in Thomasville, North Carolina, they offer their services via 250+ service centers across the United States and North America. They specialize in delivering air and ground expedited transportation, container drayage, supply chain consulting, truckload brokerage, and warehousing services to diverse industries.
- Industry: Transportation
- Headquartered: Thomasville
- Platforms: IBM i / AS 400, Postman, HP Application Lifecycle Management, Java
- Team Size: 8-10 Members
The Challenge
The client faced significant challenges with their quality assurance (QA) process and enterprise resource planning (ERP) framework, which required immediate attention. While they wanted to streamline their testing processes, the following created substantial barriers:
High ITR Volume: A high volume of Incident Test Requests (ITRs) created significant issues for the client’s QA process. These ITRs required immediate attention and approval from the in-house QA team, which was beyond their capacity to review and validate effectively.
ERP Framework: The client’s operational workflow depended on an ERP framework connected with multiple systems. Due to its complicated nature, testing the framework became challenging as any changes or issues in one system could impact other systems across the network.
Platform Compatibility: Ensuring all interconnected systems work efficiently on various browsers, devices, and operation systems introduced a new set of challenges requiring rigorous testing.
Our Solution
Programmers.io took ownership of specific functional areas and ensured effective collaboration with the client to streamline their QA processes.
ITR Assessment
The Programmers.io team proactively assessed each ITR’s complexities and requirements within functional domains like accounting, billing, expediting, freight payables, pricing, and rating.
Improvement Identification
Based on the assessment of each ITR and its corresponding functional area, the Programmers.io team identified bottlenecks, inefficiencies, and areas of improvement.
Change Implementation
After discussing the areas and measures of improvement with the client, the team implemented changes like optimized workflows, revised testing methodologies, and streamlined processes.
Technologies Used
Our software architects and engineers are experts in using the latest technologies.
- IBM AS/400
- Postman
- HP ALM (Said to be discontinued)
- SoapUI
- Java
- Zephyr
Business Impact
Our solution added value with surprising results because we were able to deliver a high-quality product on time.
Here’s how we did it
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Enhanced Efficiency
With optimized workflows, streamlined processes, and targeted improvements, the QA team could easily manage and validate ITRs. Furthermore, they could identify and resolve issues effectively, boosting overall efficiency.
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Improved QA Processes
Focusing on specific functional areas, identifying areas of improvement, and addressing pain points helped improve the overall QA process, leading to smoother and more effective testing.
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Cross-platform Compatibility
With an improved testing process, the team ensured that the ERP framework works efficiently across different browsers, devices, and operation systems without impacting other systems across the network.
Enhanced Efficiency
With optimized workflows, streamlined processes, and targeted improvements, the QA team could easily manage and validate ITRs. Furthermore, they could identify and resolve issues effectively, boosting overall efficiency.
Improved QA Processes
Focusing on specific functional areas, identifying areas of improvement, and addressing pain points helped improve the overall QA process, leading to smoother and more effective testing.
Cross-platform Compatibility
With an improved testing process, the team ensured that the ERP framework works efficiently across different browsers, devices, and operation systems without impacting other systems across the network.
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I wanted to take a moment to highlight and commemorate the efforts from our dedicated PIO team. To preface, the projects we work on here are complex, with rigid objectives, budgets, and timelines. Expectations are always high and are ever-changing. From the start of our relationship, the IO team was able to exceed expectations and make our business wishes a reality.
Over the past year I have worked with them, they have worked very hard to understand our highly customized system and troubleshoot things with little or no documentation while managing to keep the business up and running normally. Without the hard work and dedication they have shown, I know we would have had some issues causing downtime or lost production. I am looking forward to continuing working them in the next year as well.
I have been working with Programmers IO for more than 5 years now and I have been pleased with all projects and developers that I have worked with. We have had a few issues here and there but they have always fixed and made it right. They have been an excellent addition to our business.
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