Extended revision call capacity improves extensive order processing and fulfillment

About The Client

is a trusted catalog and online retailer, delivering a premier consumer experience in wholesale, retail, and digital environments. They provide an extensive array of exclusive products for home and garden, health and beauty, as well as apparel and accessories, all available at affordable prices.

  • Industry: Retail and Consumer Goods
  • Headquartered: Elk Grove Village, Illinois
  • Platforms: IBM i/AS400, Salesforce
  • Team Size: 1 Developer and 1 QA Tester
the_client
 

The Challenge

The client’s automated tax report using third-party API-integrated software resulted in users frequently experiencing accidental order placements and billing discrepancies, particularly with larger orders.

The third-party software could process only 50 item specifications for an order. This limited revision call capacity prevented efficient, error-free mass order processing.

The system automatically paused larger orders when it detected an error in tax calculations. To proceed with the fulfillment of the order, the client manually intervened to resolve these issues.

 

Our Solution

We followed a strategic approach to circumvent third-party program limitations.

The Solution

Implement Adjustments

By carefully adjusting the program’s logic and functionality, the developers doubled the capacity of the software’s revision calls to enhance clarity in order features.

The Solution

Automate Process

The team implemented an automated process that ensured larger orders could be processed seamlessly, averting potential hurdles associated with tax holds or billing inconsistencies.

The Solution

Rigorous Test

We thoroughly tested the software’s performance by creating multiple orders with up to one hundred detail lines. The testing validated the solution’s effectiveness, even with the increased load of order details.

Technologies Used

Our software architects and engineers are experts in using the latest technologies.

  • IBM i/AS400
    IBM i/AS400
  • IBM i/ACS
    IBM i/ACS
  • Browser Stack
    Browser Stack
  • Google Tag Manager
    Google Tag Manager
  • Jira
    Jira
  • Salesforce
    Salesforce
 

Business Impact

Our solution added value with surprising results because we were able to deliver a high-quality product on time.

Impact 1

2x revision call capacity

Impact 2

Annual ROI increased

Here’s how we did it

  • Enhanced order handling

    by enabling the software to accept up to 100 lines for an order to process larger and more complex purchases.

  • Reduced revenue risk

    by ensuring the software does not put orders on hold and encounter billing issues because of the program’s limitations.

  • Elevated operation efficiency

    by streamlining fulfillment with reduced manual interventions and adjustments when handling larger orders.

  • Increased scalability

    by eliminating software limitations for bulk orders; operations are scaled to accommodate business growth.

we-did-it

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