Role Summary
The Delivery Coordinator supports Delivery Managers in ensuring smooth, day-to-day execution of client delivery activities across assigned accounts (typically Tier 2 or Tier 3 accounts, or shared support across multiple Tier 1 accounts). This role enables the 3M Strategy (Manage, Monitor, Mine) by handling operational coordination, reporting, meeting facilitation, and basic risk tracking. The Delivery Coordinator acts as a bridge between Delivery Managers, COEs, QA teams, and internal support functions, allowing Delivery Managers to focus on client-facing delivery ownership and growth activities.

Key Responsibilities
1. Operational Support for Delivery Execution (Supports MANAGE)

• Assist Delivery Managers in tracking sprint progress, action items, and milestone completion across multiple accounts (3–5), ensuring timely updates and proactive flagging of delays and risks
• Coordinate resource requests with COEs (Legacy, Modern Engineering, Integration, Cloud/DevOps, ERP/Data, Products & Innovation) via formal intake process.
• Maintain Jira, Azure DevOps, or equivalent tools with updated tickets, backlog items, and sprint assignments.
• Schedule and document Agile ceremonies (daily stand-ups, sprint planning, retrospectives) for assigned accounts.
• Track hypercare activities (2–4 weeks post go-live) and escalate unresolved issues to Delivery Manager.

2. Monitoring & Reporting Support (Supports MONITOR)

• Collect weekly status data from development, QA, and COE teams for inclusion in weekly status reports to Delivery Director.
• Maintain Account Health Dashboard (Green/Yellow/Red) with updated risk flags, SLA metrics, and client feedback.
• Monitor client leadership changes, operational shifts, or support ticket trends; flag anomalies to Delivery Manager.
• Track quality assurance and security compliance checklists for each account.

3. Growth Support (Supports MINE)

• Compile delivery health summaries, utilization data, and value-add metrics for Quarterly Business Reviews (QBRs).
• Document lessons learned and update internal knowledge bases for future project estimation.
• Identify repeat client requests or feature gaps; escalate to Delivery Manager as potential upsell/cross-sell leads.

4. Governance & Administrative Tasks

• Co-coordinate internal kickoffs with Account Executive (AE) within 5 business days of contract signing.
• Prepare external client kickoff decks, meeting invites, and minutes for Delivery Manager.
• Track adherence to Tiered Model rules (e.g., no dedicated PM for Tier 2/3 accounts without EVP approval).
• Maintain PMO playbooks, templates, and reporting dashboards.

5. Peer & Global Collaboration

• Work alongside US and India Delivery Coordinators as peers (no hierarchy) under the global delivery organization.
• Participate in weekly delivery health reviews led by Delivery Director, capturing action items.
• Share reusable assets (reports, checklists, automation scripts) across the global team.

Success Metrics (KPIs)

• Reporting accuracy & timeliness – 100% of weekly status reports submitted on time with zero factual errors
• Tool hygiene – Jira/DevOps tickets updated within 24 hours of status change
• Meeting efficiency – All agile ceremonies scheduled, documented, and distributed within agreed SLAs
• Risk flagging – Minimum 1-week early warning on SLA or quality issues before Delivery Manager escalation
• Playbook adherence – 100% compliance with kickoff timelines, checklists, and documentation standards

Qualifications
Required

• 1–3 years of experience in project coordination, delivery support, or PMO role within IT services or software development
• Familiarity with Agile/Scrum methodologies and tools (Jira, Confluence, Azure DevOps, or equivalent)
• Strong organizational skills with ability to support multiple accounts simultaneously (3–5 accounts)
• Basic understanding of resource allocation, SLA tracking, and risk management concepts
• Excellent written and verbal communication for documenting meeting minutes and status updates
• Proficiency in Microsoft Office (Excel, PowerPoint, Word) or Google Workspace

Preferred

• Experience working with COEs (e.g., software engineering, integration, cloud, data, legacy modernization)
• Exposure to DevOps pipelines, QA processes, or UAT coordination
• Associate degree or certification in project management (CAPM, Scrum Master, or similar)
• Prior experience in a global delivery model with US/India peer teams
• Familiarity with staff augmentation vs. value-add delivery transition

Reporting & Career Path

• Reports to: Delivery Manager
• Peer collaboration: Works alongside US and India Delivery Coordinators (no reporting hierarchy)
• Career progression:
  Senior Delivery Coordinator ? Delivery Manager (after demonstrated mastery of 3–5 accounts and Tiered Model compliance)

Apply If You…

• Enjoy enabling others to succeed through meticulous coordination and documentation
• Want to grow into a Delivery Manager role by learning the 3M Strategy (Manage, Monitor, Mine) hands-on
• Thrive in a peer-led, no-ego global team structure without bureaucratic silos
• Are comfortable supporting multiple accounts (Tier 2/3) with shared PM models
• Believe that great delivery starts with clean data, timely reporting, and proactive flagging