About the Role

We are seeking a highly experienced Senior DevOps Engineer who can operate seamlessly across AWS, Azure, and on-prem environments while supporting CI/CD, infrastructure automation, telephony stack operations, and secure release management. The role involves hands-on pipeline execution, production release collaboration, and hybrid cloud operational responsibilities.

This is a critical role supporting multiple AWS accounts, hybrid environments, and late-night deployment windows on specific weekdays.

---

Key Responsibilities

1. Hybrid Cloud & Infrastructure Management

• Manage and support 3 AWS accounts used for active workloads. 
• Operate across Azure + On-prem Windows/Linux hybrid environments.
• Support compute environments including EC2, Elastic Beanstalk, EBS-backed workloads, and mixed Windows/Linux OSes. 

2. CI/CD Pipeline Engineering

• Build, optimize, and maintain pipelines using CircleCI and GitHub Actions.
• Support manual release steps still present in the current workflow.
• Assist in enabling pipelines to gradually reduce manual regression efforts. 

3. Production Releases & Deployment Support

• Execute production pipelines during two fixed weekly releases plus emergency releases when needed. 
• Direct involvement in:
  • Pipeline execution
  • Troubleshooting failures
  • Collaborating with developers live during releases
  • Supporting rollback decisions

4. Security & Secrets Management

• Work with existing systems where secrets are currently embedded in code/config. 
• Support gradual transition to a more secure secrets-management model in partnership with internal infrastructure teams (planned in 3–6 months). 

5. Telephony Stack Support (Awareness Level)

• Provide support and awareness for telephony workflows including SIP/RTP, IVR, programmable voice, and routing flows.
• Collaborate with telephony teams during releases and troubleshoot infra impact. 

6. Database Release Coordination

• Coordinate application/database releases involving MongoDB and relational databases.
• Work with Data/BI teams to ensure schema changes do not impact stability. 

7. Scripting & Automation

• Build automation using:
  • PowerShell for Windows/IIS
  • Bash/Python for Linux & Docker environments
• Develop “glue code” to streamline repetitive operational tasks.

8. Observability & Debugging

• Monitor system and application health using tools like LogRocket and advanced debugging utilities.
• Troubleshoot across full-stack components (infra, app, network).

9. Architecture Collaboration

• Execute architectural plans designed by Staff Engineers.
• Contribute collaboratively to design discussions where needed. 

Required Skills & Expertise

Cloud & Infrastructure

• Strong experience in AWS (EC2, Elastic Beanstalk, EBS)
• Exposure to Azure services and Windows/Linux servers
• Hybrid environment management capabilities

DevOps & CI/CD

• Proficiency with GitHub Actions and CircleCI
• Experience supporting manual + automated deployment models
• Pipeline troubleshooting and release coordination

Automation & Scripting

• PowerShell (Windows/IIS)
• Bash, Python (Linux/Docker)

Compute & Telephony Awareness

• Understanding of SIP/RTP flows (support role, not ownership)
• Familiarity with telephony routing and integration expectations

Database & Release Coordination

• MongoDB
• T-SQL / MySQL
• DB-aware deployments (schema coordination)

Security & Compliance

• Understanding of secrets management
• Active Directory, DNS, RDP access controls
• Ability to work with infra teams on tightening security posture