L1 Support Engineer

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  • Role: L1 Support Engineer
  • Employment: Full Time
  • Experience: 3 to 5 Years
  • Salary: Not Disclosed
  • Location: PAN India

Programmers.IO is currently looking to hire L1 Support Engineer on MSP, MS365 Admin, Windows Operating System, Troubleshooting, Networking basics, Active directory, RMM Tools, etc.  Technology. If you think you are a good fit and willing to work from PAN India location.Please apply with you resume or share your resume at ayushi.khandelwal@programmers.ai

Experience Required: 3 to 5 Years

Job Title: L1 Support Engineer

Key Skills: MSP, MS365 Admin, Windows Operating System, Troubleshooting, Networking basics, Active directory, RMM Tools, etc. 

Key Responsibilities:

  • Respond to and resolve basic technical support tickets, emails, or calls.
  • Log, categorize, and escalate incidents or service requests to L2/L3 teams if required.
  • Monitor system alerts and proactively notify relevant teams.
  • Assist with software installations, basic network troubleshooting, and system access issues
  • Provide support for password resets, email issues, and end-user device setups
  • Document problems and their resolutions in the ticketing system.
  • Maintain hardware and software inventories.
  • Ensure proper communication and follow-up with users until issue resolution
  • Support onboarding/offboarding tasks (account creation, laptop setup, etc.).
  • Strong experience in Microsoft 365 Administration:
  1. Managing users, licenses, and distribution groups 
  2. Working with Exchange Online, Teams, OneDrive, and SharePoint 
  3. Troubleshooting MFA, compliance, and conditional access issues
  • Assist with basic networking tasks including IP configuration, DNS/DHCP troubleshooting, and Wi-Fi connectivity issues.
Required Skills and Qualifications:
  • Basic understanding of computer systems, mobile devices, Printers and Scanners.
  • Familiarity with Windows, macOS, Office 365, and common enterprise tools.
  • Good written and verbal communication skills.
  • Strong problem-solving and time-management skills.
  • Candidates must be open to working in a 24x7 shift environment, including night shifts, weekends, and public holidays.
   Additional Skills:
  • Remote desktop support tools (e.g., AnyDesk, TeamViewer,ScreenConnect, LogMeIn)
  • Ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk, JIRA)
  • VPN configuration and troubleshooting.
  • Basic scripting (PowerShell or Bash).
  • Experience with antivirus & endpoint security tools.
  • Understanding of SLAs basics.

Skills and Knowledge:

  • MSP, MS365 Admin, Windows Operating System, Troubleshooting, Networking basics, Active directory, RMM Tools, etc.Â