Trusted by Industry Leaders
IBM i (AS400/iSeries) Help Desk Services
Deliver immediate end-user support at scale for your systems, applications, proprietary software, and more.
Help Desk Outsourcing
We offer tailored engagement options that either augment your existing team or fully manage help desk operations for you. Our experts can offer partial or around-the-clock assistance based on your needs.
24/7 & After-Hours Support
Enable continuous issue resolution beyond regular business hours, as well as through weekends and holidays. In addition to on-call options, our team can provide 24/7 monitoring to recognize and resolve issues promptly.
Overflow Support
Leverage extra expertise during peak times or after a new release. Our team can help reduce wait times and ticket backlogs, maintaining high service quality while freeing up your team to focus on other critical tasks.
Multilingual (Code) Support
If you need support for niche or multiple coding languages, we’ve got you covered. In addition to core IBM i skills like RPG and COBOL, our team has an extended network of professionals versed in languages like Java, Python, PHP, C#, and more.
L1, L2, and L3 Technical Support
Stay covered through advanced issues or escalations. From basic issue resolution (L1) to advanced troubleshooting and specialized expertise (L2 and L3), we offer the expertise you need on-demand.
Updates & Patch Management
Ensure your systems stay secure and up to date. We can help manage software updates and patches to improve performance and protect against vulnerabilities.
Meet Our Expert Advisory Team: Ready to Start Working for You
The Programmers.io team maintains a stellar 96.8% satisfaction rate.
84.9% of clients rate our code 4 stars or above.
Every expert undergoes 160+ hours of vetting.
Programmers.io offers domain expertise in 15+ industries.
Programmers.io houses IBM Champions and other honorees.
We have proudly served 200+ satisfied clients for IBM i/AS400 solutions.
Why Choose Programmers.io?
Certified Processes
Quality, security, and governance are built into everything we do. We align our processes with ISO/IEC 9001, 27001, and 42001 to ensure compliance, data protection, and ethical AI adoption across all initiatives.
Flexible Engagement
Every business is unique, and so are its needs. That’s why we provide project-based and staff augmentation engagement models that can be flexibly scaled based on evolving workloads, timelines, and operational requirements.
Globally Trusted
Over 200 clients, including Fortune 500 companies, trust us. Our enterprise-grade solutions for IBM i and IBM Z have earned a 96.8% customer satisfaction score and a 4.9-star rating on Clutch for their reliability and results.
Certified Processes
Quality, security, and governance are built into everything we do. We align our processes with ISO/IEC 9001, 27001, and 42001 to ensure compliance, data protection, and ethical AI adoption across all initiatives.
Flexible Engagement
Every business is unique, and so are its needs. That’s why we provide project-based and staff augmentation engagement models that can be flexibly scaled based on evolving workloads, timelines, and operational requirements.
Globally Trusted
Over 200 clients, including Fortune 500 companies, trust us. Our enterprise-grade solutions for IBM i and IBM Z have earned a 96.8% customer satisfaction score and a 4.9-star rating on Clutch for their reliability and results.
Happiness Guarantee
Don’t pay unless you’re happy. Our industry-unique Happiness Guarantee ensures you receive the right expertise and engagement experience from day one. If expectations are not met, we devise a strategic plan to exceed them.
Technical Support
Address critical problems before they arise. We provide 24/7 technical support with US time zone–based coverage for rapid issue resolution, system stability, and uninterrupted operations across IBM i and IBM Z environments.
Get Started with Programmers.io in 3 Easy Steps
Contact Us to Tell Us What You Need
Fill out the form or schedule a call, and we’ll connect with you within 24 hours to discuss your goals.
Create a Plan and Choose Your Team
We’ll share a curated list of vetted experts, and you can select the right team members for your project.
Onboard and Scale with our Happiness Guarantee
Once everything is finalized, you’ll onboard your team, assign tasks, monitor progress, and scale with confidence.
FAQs
What’s the difference between help desk and support?
Help desk services often focus on user-facing issues such as ticket intake, management, and resolution of common operational problems. Support services, rather, handle deeper technical troubleshooting and system-level analysis to ensure long-term stability and reliability.
How are issues tracked and communicated?
All requests are managed through a ticketing system with defined workflows, prioritization, and escalation paths. Clients receive regular updates and can explore various options depending on how they wish to engage with our team.
Will our data and systems remain secure?
Yes. Our team follows strict ISO 27001 security practices and will align security measures with your internal policies and industry standards. We will also sign an NDA at your request to protect any sensitive information.
Can you support both legacy and modernized IBM i environments?
Absolutely. We support traditional AS400 or iSeries workloads as well as modernized IBM i environments that integrate web services, open-source technologies, and external platforms.
What happens if an issue requires specialized expertise?
Our tiered support model allows us to escalate issues to senior engineers or specialists as needed, ensuring complex problems are handled efficiently without unnecessary delays.
How quickly can we start?
In many cases, onboarding can begin within 7 days. The exact timeline depends on access requirements and the scope of services.
How does pricing work?
Pricing is flexible and based on the engagement model, coverage hours, and level of support required. Options may include hourly or monthly support, as well as fully managed service agreements. You can contact an expert today for a detailed estimate and timeline based on your requirements.
Can services be adjusted as our needs change?
Absolutely. Our services are designed to scale. You can increase or decrease coverage, add specialized skills, or change service levels as your business evolves.
What coding languages do you support?
Programmers.io offers an extended network of professionals versed in 70+ technology stacks. In addition to core IBM i skills like RPG (RPG III/IV, ILERPG, SQLRPGLE, RPG-FREE), and COBOL, we can provide expertise in languages like Java, Python, PHP, C#, CL, SQL, and more.
Faster Projects, Stronger Teams
Discover how Programmers.io can help you achieve your development goals.
Talk to an IBM i Expert