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What support models do you offer?

We offer a wide range of support services, such as short-term, long-term, project-based, and ad-hoc. Whether there is a bug that needs to be fixed, a technical issue to resolve, or new functionality for development, we provide support, help desk, and time-zone specific assistance. Our engagement models cover multiple levels of support (L1-L3), hardware and software maintenance, 24/7 monitoring, and niche support such as AS400/iSeries, MQSeries and more.

We also offer post-production and hypercare support after the launch of a new product, service, or system. If needed, we can provide your team all the necessary training and documentation to get them up to speed on a newly implemented project.

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Do you work with cloud or hybrid systems?

Yes. We cover every aspect of your cloud, on-prem, or hybrid setup with developers experienced in enterprise-grade delivery. Our team supports end-to-end integration, migration, and modernization with a focus on minimal disruption and downtime.

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Are your services limited to certain types of logistics?

Not at all. Our IBM i services support the full spectrum of logistics operations, such as inbound, outbound, reverse, and 3PL/4PL. We tailor our solutions to the specific workflows of each business, whether that means optimizing fleet dispatch, automating customs compliance, or streamlining last-mile delivery.

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Do you support global logistics companies?

Yes. We specialize in IBM i implementations that perform at a large-scale and continue to meet the growing needs of your business. Our services support multi-currency, multi-language, and multi-location environments for international operations. We also align with region-specific compliance standards (such as GDPR, ISO, and trade regulations), letting global logistics providers expand without operational or compliance risks.

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How can you help us leverage IoT / 3rd party devices with our IBM i system?

We enable your IBM i system to work seamlessly with IoT devices and third-party platforms, including GPS trackers, RFID scanners, temperature sensors, and telematics systems. This integration provides real-time visibility into fleet location, cargo conditions, and warehouse inventory. Combined with analytics and automation, you gain proactive insights for predictive maintenance and optimized routing – all powered directly through your IBM i environment.

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What security and compliance standards do you follow?

We follow strict ISO/IEC 27001 guidelines and best practices to ensure the security of your data. Our IBM i (iSeries, AS400) developers use encryption techniques and role-based access controls to ensure absolute data security. Furthermore, we conduct regular security assessments and use the latest security patches as per IBM’s recommendations to maintain the integrity and confidentiality of your project environment.

In any projects that include the use of AI tools, services, or frameworks, we operate under global ISO/IEC 42001 standards for ethical AI use, transparency, and continuous adaptation for Artificial Intelligence Management Systems (AIMS).

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