case studies

IBM i Experts Step in to Help Food Manufacturer Tackle 15 Urgent Problem Tickets

About The Client

Located in Merriam, Kansas, the client is a leading food and beverage manufacturing and exporting company serving national and international markets across 30+ countries since 1995. With one processing plant, eight feed mills, and 5500 employees around five states, they produce, process, and supply a wide range of pork products, delivering quality food right from their farms to tables.

  • Industry: Manufacturing
  • Headquartered: Kansas, United States
  • Platforms: IBM i
  • Team Size: 4 Developers
the_client
 

The Challenge

1. The client used a legacy technology-backed, complex system to handle their Business As Usual (BAU) operations. This system often crashed and resulted in significant downtime due to a large backlog of unresolved technical issues.

2. The technical issues led to inaccurate cost calculations, impacting billing accuracy and business outcomes, which increased the need for prompt resolution. These issues were reported by business users in the form of problem tickets that needed to be addressed.

3. Most of the internal team's experienced developers had retired, leaving only three professionals to manage these tickets. This left them struggling with operational challenges and delays in addressing longstanding technical issues.

 

Our Solution

Programmers.io approached the challenges with Agility to address issues effectively and rapidly.

The Solution

Team Augmentation

Programmers.io augmented a team of experienced professionals with in-depth knowledge of the legacy technology on which the client's system was based.

The Solution

Issue Identification

The team identified the technical issues' root causes located in different operational areas like inventory allocation, billing, freight charges, and more.

The Solution

Solution Development

They gathered business knowledge from the stakeholders and combined them with technical knowledge to build suitable, compatible solutions.

The Solution

Issue Resolution

The team leveraged its quality assurance (QA) and testing capabilities to address root causes and swiftly moved fixes to production.

The Solution

Code Review

The Programmers.io team performed peer code reviews to address existing defects that were present in the legacy system.

Technologies Used

Our software architects and engineers are experts in using the latest technologies.

  • RPGLE
    RPGLE
  • CLLE
    CLLE
  • RPG/400
    RPG/400
  • CLP/400
    CLP/400
  • Synon
    Synon
  • DB2 SQL
    DB2 SQL
  • Viewpoint
    Viewpoint
  • IBM i OS
    IBM i OS
  • Synon CA:2E
    Synon CA:2E
  • SEQUEL
    SEQUEL
  • APLUS
    APLUS
  • X-Analysis
    X-Analysis
 

Business Impact

Our solution added value with surprising results because we were able to deliver a high-quality product on time.

Impact 1

Resolved 15 Urgent Tickets and Service Requests

Impact 2

Addressed Each Issue Within 40 Hours

Here’s how we did it

  • Streamlined issue resolution

    with minimal support from the client’s in-house team.

  • Reduced waiting time for application users

    by ensuring timely resolution of technical issues.

  • Improved cost calculation accuracy

    by fixing issues in specific operational areas.

we-did-it

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I wanted to take a moment to highlight and commemorate the efforts from our dedicated PIO team. To preface, the projects we work on here are complex, with rigid objectives, budgets, and timelines. Expectations are always high and are ever-changing. From the start of our relationship, the IO team was able to exceed expectations and make our business wishes a reality.

Project Manager

Over the past year I have worked with them, they have worked very hard to understand our highly customized system and troubleshoot things with little or no documentation while managing to keep the business up and running normally. Without the hard work and dedication they have shown, I know we would have had some issues causing downtime or lost production. I am looking forward to continuing working them in the next year as well.

Information Technology Supervisor

I have been working with Programmers IO for more than 5 years now and I have been pleased with all projects and developers that I have worked with. We have had a few issues here and there but they have always fixed and made it right. They have been an excellent addition to our business.

Director Of Development

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