Programmers.io oversees production functions and IT requests for a trucking industry leader to streamline and enhance processes

Here’s how we did it

• Improved DEV and PROD Processes

  Our team assumed responsibility for specific departments within the company, such as accounting, pricing, rating, billing, expedited, and freight payables. This targeted approach allows us to address pain points and bottlenecks, leading to smoother and more effective development and testing because we apply focused expertise to improve the process within each operational domain.

• Analysis and Development

  Programs for equipment (trailers, trucks, and jiff locks) and driver operations were developed. Our analysis led us to create an automated process that simplifies inbound and outbound operations. Our approach minimizes the effort required to modify all programs during a pilot vendor change. Additionally, we standardized the tractor number, expanding it from seven to thirteen characters. When completed, we provide well-structured analysis documents for most of the tasks.

• Rate and Billing Report Improvements

  When the state of operational data made it impossible to calculate the customer payable accurately, we offered an option to override the calculated payout so that customers are paid their negotiated incentives, loading, and unloading allowances accurately. After providing the solution, the QA team presented it to end users for approval before moving it to production.

• Restructuring Record Organization

  The development team reduced the table size and improved the product’s performance. We archived or purged dated records and added a new functionality that allows users to email an overcharge claim response directly to the claimant instead of sending it in the mail. In addition, we resolved the sequence number limits in production programs that were crashing due to this limitation.

• Client Collaboration

  We improved communication with the client to validate proposed changes. The new process allowed greater communication, ensuring that QA process modifications aligned with their objectives and expectations.

• Streamlined Processes

  To meet the reporting needs, the development team created updated reports to provide information on open invoices, returned checks, and more. Users also have the option to email the results in Excel format if they desire. These reports will streamline the effort of gathering information from various files and screens with a robust, automated process that will quickly provide user-ready information.

• Instated Dormakaba Time Clock System

  When drivers start a shift, they use it to clock in and record their login time. They also use it to clock out when the shift concludes. It is crucial to capture time zone information and daylight saving time status, which may vary depending on where the driver swipes their card. The updated program clock automatically converts GMT to local time for every punch in and out, based on the employee's home location, regardless of their physical location.