case studies

Global Order Integration

About The Client

Our team streamlined a global health and hygiene company’s order management by replacing complex point-to-point integrations with a unified MuleSoft-based architecture. The solution decouples sales channels from backend ERPs, accelerates onboarding of new markets, and enables near real-time, reusable integrations across regions.

  • Industry: Manufacturing
  • Headquartered: USA
  • Platforms: infoConnect for MuleSoft, IBM i (AS400), JDE
  • Team Size: Multinational
the_client
 

The Challenge

A global leader in health and hygiene products faced growing complexity in managing orders across multiple countries and sales channels. Over time, their systems evolved into a web of point-to-point integrations, tightly coupled with heavily customized JDE World applications on IBM i.

This created high maintenance costs, redundant development, and significant delays in onboarding new markets or channels. The lack of a unified integration framework made scalability, flexibility, and real-time visibility extremely difficult.

 

Our Solution

Our project team developed a scalable and reusable global order integration framework leveraging the MuleSoft Anypoint Platform.

The Solution

Complexity in the API Layer / Mapping Logic

The process / canonical model has to accommodate all the variations across markets, channels, systems. That can get complex.

The Solution

Performance & Scalability

In high-throughput scenarios, the middle layer becomes critical. You’ll have to ensure low latency, handling bursts, scaling horizontally.

The Solution

Change Management

Even though channels are decoupled, changing core APIs or canonical models still will require coordination across teams.

The Solution

Governance, Monitoring & Error Handling

The central integration layer must have strong monitoring, logging, retry / compensation mechanisms.

The Solution

Legacy / Custom ERP Complexity

The underlying JDE / IBM i customizations may be difficult to encapsulate fully. There might be edge cases or custom workflows that bypass the API layer, requiring “escape hatches”.

The Solution

Security, Data Privacy, Compliance

The API/Integration layer must secure channel interfaces, handle authentication / authorization, data masking, auditing, etc.

Technologies Used

Our software architects and engineers are experts in using the latest technologies.

  • infoConnect for MuleSoft
    infoConnect for MuleSoft
  • JDE
    JDE
  • IBM i (AS/400)
    IBM i (AS/400)
 

Business Impact

Our solution added value with surprising results because we were able to deliver a high-quality product on time.

Here’s how we did it

  • Reduced Operational Complexity

    Eliminated point-to-point integrations, lowering maintenance and support efforts.

  • Faster Market and Channel Onboarding

    New markets went live in weeks, and new sales channels connected in days.

  • Enhanced Scalability

    A reusable, modular integration framework supports ongoing expansion and future growth.

  • Improved Real-Time Visibility

    Modernized data infrastructure enabled advanced analytics, AI, and fraud detection, improving operational agility.

  • Knowledge Transfer & Testing

    Enabled better tracking of orders and operational insights across systems.

we-did-it

Other Case Studies

Default thumbnail

IBM i Core Banking Data Replication Pipeline

Our project team developed a scalable and reusable global order integration framework leveraging the MuleSoft Anypoint Platform. helped a full-service bank replicate real-time data from their IBM i core banking platform to modern systems using InfoCD...
View Full Success Story
Default thumbnail

Unlocking Data and Processes

Infoview Systems’ “Unlocking Data and Processes” modernizes legacy IBM i (AS/400) ERP systems by enabling seamless integration, real-time data access, and reusable business processes....
View Full Success Story

I wanted to take a moment to highlight and commemorate the efforts from our dedicated PIO team. To preface, the projects we work on here are complex, with rigid objectives, budgets, and timelines. Expectations are always high and are ever-changing. From the start of our relationship, the IO team was able to exceed expectations and make our business wishes a reality.

Project Manager

Over the past year I have worked with them, they have worked very hard to understand our highly customized system and troubleshoot things with little or no documentation while managing to keep the business up and running normally. Without the hard work and dedication they have shown, I know we would have had some issues causing downtime or lost production. I am looking forward to continuing working them in the next year as well.

Information Technology Supervisor

I have been working with Programmers IO for more than 5 years now and I have been pleased with all projects and developers that I have worked with. We have had a few issues here and there but they have always fixed and made it right. They have been an excellent addition to our business.

Director Of Development

Let’s Build Your Modernization Roadmap Together

Contact us for a free strategy session with IBM i experts.

Talk to an IBM i Expert