case studies

Resolving Ticket Problems and Restoring Financial Accuracy for Improved Operational Efficiency

About The Client

  • Industry:
  • Headquartered:
  • Platforms:
  • Team Size:
the_client
 

The Challenge

 

Our Solution

The Solution

The client experienced significant issues where incorrect costs, such as freight charges, were being updated in their system, leading to billing losses and financial discrepancies. These problems persisted due to a lack of internal resources and technical expertise.

The Solution

Our experienced professionals were able to step in, quickly identifying the root causes and resolving the issues with minimal or no support from the client's technical team. Once the fixes were implemented, the team efficiently moved the corrected code into production, significantly reducing wait times and enhancing the overall experience for application users, ultimately restoring operational efficiency.

Technologies Used

Our software architects and engineers are experts in using the latest technologies.

  • SEQUEL
    SEQUEL
  • Synon CA:2E
    Synon CA:2E
  • RPGLE
    RPGLE
  • SQLRPGLE
    SQLRPGLE
 

Business Impact

Our solution added value with surprising results because we were able to deliver a high-quality product on time.

Here’s how we did it

  • The client’s technical team provided minimal support during critical issues, which required external expertise to address effectively.

  • We conducted a thorough analysis of the problems and quickly resolved them, closing tickets by promoting the corrected code to production.

  • Long-running issues that had persisted for an extended period were efficiently resolved, significantly reducing operational delays.

  • The business saw accurate cost calculations for orders, eliminating previous discrepancies related to incorrect charges, such as freight costs, and restoring financial accuracy.

we-did-it

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I wanted to take a moment to highlight and commemorate the efforts from our dedicated PIO team. To preface, the projects we work on here are complex, with rigid objectives, budgets, and timelines. Expectations are always high and are ever-changing. From the start of our relationship, the IO team was able to exceed expectations and make our business wishes a reality.

Project Manager

Over the past year I have worked with them, they have worked very hard to understand our highly customized system and troubleshoot things with little or no documentation while managing to keep the business up and running normally. Without the hard work and dedication they have shown, I know we would have had some issues causing downtime or lost production. I am looking forward to continuing working them in the next year as well.

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I have been working with Programmers IO for more than 5 years now and I have been pleased with all projects and developers that I have worked with. We have had a few issues here and there but they have always fixed and made it right. They have been an excellent addition to our business.

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